We’re incredibly proud of the work we do with our hospitality clients to improve guest experience through our insights platform, The Hub — but that’s not all we’re about. At our core, we’re a team of people, passionate about exceptional experiences.
Check out who we are and why we’re obsessed with hospitality.
HGEM in a nutshell…
- We help businesses optimise operations and improve team performance.
- We offer comprehensive tools, including mystery guest audits, review management, guest feedback and sentiment analysis.
- Our insight platform, The Hub, provides actionable, data-driven insights to enhance guest satisfaction.
- We’re focused on delivering measurable results that boost reputation and loyalty.
- We’re trusted by leading brands like Wagamama, PizzaExpress, Wingstop, Tortilla, Roxy’s and Ole & Steen.
